Info

Product queries

What size should I order?
Each clothing item has a size chart included but if you aren’t sure call our hotline and one of our agents will be happy to help you.

I have a question or require further information about a product.
If you need further information about one of our products, please contact our sales team. Be sure to include the product’s SKU code when messaging us.

 

Placing your order

What happens when I place my order?
Once you place your order, your payment will be processed and you will receive an email confirmation. Our sales team will then receive notification of your order, which will be packed and shipped as soon as possible. Once the order has been shipped you will receive an email containing your tracking information.

When will my order be dispatched?
Orders received before 1pm Monday-Friday will be dispatched the same day provided we have your items in stock.

Orders received after 1pm on Friday will be dispatched on Monday. No items will be dispatched on a Bank Holiday.

If for any reason we cannot dispatch your order on time, we will contact you as soon as possible with a revised delivery date.

Can I place an order over the phone?
Yes, orders may be placed over the phone. Call our Hotline number to speak to one of our agents today.

Can I reserve the item I want and pick it up in store?
You can reserve items for in-store collection by selecting “Collect in Store” at the checkout.

Can I cancel or alter my order?
You can cancel or alter your order at any time prior to dispatch. Altered orders may be subject to a delay in dispatch as we repackage your order. You can cancel or alter your order over the phone or via email. Please have your order details at hand when contacting us.

 

Shipping & Delivery

How will my order be delivered?
Our orders are sent direct to our customer with DPD or An Post.

Are all items delivered by your couriers discretely packaged?
We work hard to ensure all items are packaged discretely, however, it is not possible to package some larger items and they will be delivered in their original packaging.

How much will my shipping costs be?
We offer a standard shipping rate of €5.00 within Ireland and the UK. All other shipping costs are standard €10.00. For more options get in touch with us directly.

What if the delivery date has passed and I have still not received my order?
Please note that delivery times are only estimates and can change due to factors outside of our control. If you have not received your order within the stated delivery time, please contact us.

For more shipping information, click here.

 

Returns

What is TractorTribe Shop’s returns policy?

–       Goods must be returned within 14 days of receipt.

–       Goods must be returned in original packaging, in new condition with any labels still attached.

–       The original receipt and a note of reason for return must be returned with the goods.

–       Goods returned are not subjected to any re-stocking fees. You just have to cover return shipping.

–       Goods listed in our Special Offers or Clearance sections are non-refundable, but may be exchanged.

–       Returns must be approved by TractorTribe Shop prior to returning.

–       Shipping costs are non-refundable.

 

 

How do I return items?
All returns must be approved by our customer service team before you send anything back to us. If you wish to return goods, please contact us using our contact form (please include your order number) or give us a call. A member of our customer services team will deal with your request as soon as possible.

Will I be charged for returning items?
You will be liable for the cost of returning goods (shipping costs) only.
We do not charge any re-stocking fees so be sure to buy from us with confidence.

 

Stock Availability

Why can’t I add an item to my cart?
The item you wish to order may not be in stock or the item may not be available for delivery.  If you are having problems with adding a product to your cart, please contact our sales team using the “Contact Us” page. Be sure to quote the product’s code which can be found on the product page.

Can you contact me when the item I want is back in stock?
We offer a “Back in Stock Notification” subscription service on all out of stock items. If an item is out of stock you can click on the “Sign up to get notified when this product is back in stock” button and we will email you as soon as the item arrives back in stock.

Can I check if an item is in stock in store?
Items that are marked as “In Stock” on our website are available in store. Items marked as “Home Delivery Only” are not in stock in our store. We do our best to keep our stock up to date online however the online stock status of a product may be incorrect. If you wish to check stock levels please fill out our contact form and include the products code which can be found on each product page.

 

Customer Service

What is the best way to get in touch with Customer Service?
The best way to contact our team is via email or using our contact form which can be found on the contact us page. We aim to respond to all emails within 24 hours. Please note that response times may be longer during our busy periods. See the contact us page to get in touch.

I sent an email / filled out the contact form. When should I expect a response?
Our customer service team aim to respond your enquires as quick as possible. They usually respond within 24 hours of your request however, response times may be longer during our busy periods.

Can I reach the customer service team by phone?
The best way to get in touch is by sending us an email or filling in our contact form. Our team will deal with your enquiry and respond as promptly as possible.  You can also contact our team by calling our Hotline number TBC. Our phone lines are opened during our store opening hours. Please note, due to the volume of calls our stores receive on a daily basis, especially around the Christmas season, some customers experience issues reaching the store by phone.

Can I reach the customer service team during the Christmas period?
If you are unfortunate to experience an issue with a product during the Christmas period (December 25th– Janurary 4th), please contact us via our contact page, email or our Facebook page. Include your name, order number and a detailed description of your issue and we will get back to you as soon as possible. Please allow up to 24 hours for a response during this period. Please do not leave a message on our store phone as these will not be checked until the 4th of January.

 

TERMS AND CONDITIONS

PRIVACY & SECURITY POLICY
This privacy statement is provided by TractorTribe Shop and is for the information of visitors to our website. We are committed to ensuring that your privacy is protected. By visiting our website, you consent to the use of your information as set out in this privacy statement. We may change our privacy statement at any time. If we change our privacy statement we will post the changes on this website. Owing to the global nature of the Internet, there is a possibility that your information may be transferred to countries outside the European Economic Union. By submitting your information to us you consent to these transfers. Please note that this privacy statement is subject to the terms and conditions of use of the TractorTribe Shop. Use of your personal information We receive and store some information you enter on our website. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We only use the information that you provide for such purposes as responding to your requests, improving our online services and communicating with you.

Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Item Description
TractorTribe Shop takes great care with the descriptions of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and TractorTribe cannot be held responsible for discrepancies, either real or perceived.

Payment
We accept all the major debit and credit cards and paypal. Credit cards will be charged at time of dispatch

Do Your Prices Include VAT?
All prices on this site are quoted in and include VAT at the appropriate rate your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement. TractorTribe Shop uses an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.

Prices
The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. VAT does not apply to orders to be shipped outside the EEC or other Tax free areas – in these circumstances goods will be priced without VAT. All prices shown are cash prices. All products shown in this service are subject to availability.

Order Confirmation
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form and tick the box, If we have any queries regarding your order we will contact you via e-mail or telephone.

Goods out of stock
If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order

Cancelling or altering orders
You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready when phoning us.

Offline Orders
Offline orders may be printed and sent by post or email, together with payment and your goods will be dispatched just as soon as is possible. In the event of a product being out of stock, you will be contacted and made aware of an expected date of delivery.

When will my order be dispatched?
Orders received before 12.30pm Monday to Friday will be dispatched the same day provided we have your items in stock.

Items ordered after 12.30pm Friday and over a weekend will be dispatched Monday.

Items dispatched on Friday are for delivery the following Monday. If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.

Items ordered over a Bank Holiday will be dispatched the next working day.

TractorTribe Shop stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date.

What do I do if I receive damaged goods or short shipment?
Any issue with deliveries must be report to TractorTribe Shop within 5 days of delivery of goods. Please send full details to hello@tractortribe.com and if you are reporting damaged goods please include photos of damaged products and photos of the packaging.

No complaints of damaged goods or short shipment can be processed after this time.

 What do I do if an item is not suitable?
Contact TractorTribe Shop as problems can often be resolved without incurring unnecessary postal charges.

If however, it is deemed necessary to return an item for exchange or refund, please note the following:-

– Goods returned must be in original packaging, with labels still attached.

– Goods must be returned within fourteen days of receipt.

– Goods must have accompanying receipt and note of reason for return.

– Goods returned not subjected to a re-stocking fee. You just need to cover the cost of re-sending your item/items.

– Goods listed in our Special Offers or Clearance sections are not refundable, but may be exchanged

– Goods must be in new condition, i.e. unused and unmarked.

– Costs incurred in posting the returned item are not refundable.

– Orginal postage costs are non refundable

 

Warranty

All our products are covered by manufactures warranty.  Please enquire on the warranty terms for specific products.

Any items that need to be returned to our warehouse for warranty related issues are at the expensive of the customer.  If the issue is a warranty related issue we will carry out the repair and ship the item back to you free of charge.

 

Disclaimer

TractorTribe Shop reserves the right to alter without prior notice any content found within this Web site. Special offers and reduced items are strictly on a first come, first served basis.

TractorTribe Shop and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. TractorTribe Shop assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

H&M Media Limited T/A TractorTribe

 

Trade Customers

Trade Customers: General Enquiries

Email hello@tractortribe.com or call our hotline TBC

How To Order – Trade Customers Only

Email hello@tractortribe.com or call our hotline with details of your requirements.

 

How to be Setup as a Trader

Email hello@tractortribe.com or call our hotline and provide the details listed below:

  • Company billing address
  • Delivery address
  • Contact name
  • Telephone/Email
  • VAT number
  • Company registration number

Discounts

A discount is agreed with each trader upon setting up your account and is a marked percentage of the retail price.